Refund policy

Many of our products are personalised or made especially for you, so please take a moment to read our returns and refunds policy.

Personalised & Customised Products

As personalised and customised products are created especially for you, we cannot accept returns or offer refunds for a change of mind.

This includes items featuring your chosen character, name, text, design or other personalisation. Please check all personalisation details, spelling, colours and sizes carefully before placing your order.

Non-Personalised Products

For products that are not personalised or made to your individual specifications, you have the right to cancel your online order within 14 days of receiving it.

Please contact us within this period to arrange your return. You then have a further 14 days to send the item back.

Returned items should be in their original condition, unworn and with any tags attached, where applicable. You may inspect items as you would in a shop, but we may make a deduction from your refund if handling beyond this has reduced their value.

Customers are responsible for return postage costs for change-of-mind returns. Original standard delivery charges will be refunded where required by law.

Changes & Cancellations

We begin preparing orders as quickly as possible, so please check all your details carefully before completing your purchase.

Once a personalised or customised order has entered production, we are unable to make changes or accept cancellations.

For non-personalised products, your statutory cancellation rights still apply.

Incorrect Delivery Addresses

Please ensure your delivery address is correct and complete when placing your order.

If an incorrect or incomplete address provided at checkout results in an unsuccessful delivery, we are unable to provide a free replacement.

If your parcel is returned to us due to an incorrect address inputted, we can arrange redelivery, subject to an additional postage charge.

This does not affect your rights where a delivery issue is caused by us or our delivery partners.

Faulty, Damaged or Incorrect Items

We take great care when preparing your order, but occasionally things can go wrong.

If your item arrives faulty, damaged or different from what you ordered, please contact our customer service team with your order number and clear photographs of the issue, where possible. We'll review the problem and arrange an appropriate refund, repair or replacement in accordance with your consumer rights.

If your item is faulty or we've made a mistake with your order, we'll cover reasonable return postage costs where a return is required.

Your statutory rights are not affected by our personalised product exclusions.

Handmade Products, Colour & Size Variations

Some of our products are individually made or finished by hand, which means slight variations in appearance, positioning and measurements may occur.

Products may slightly different in the colours represented on the website due to website displaying digital rendered product, and the print presents the printed physical version of the product.

We always aim to ensure products match their descriptions and advertised measurements. Any variations must be within reasonable, clearly communicated tolerances.

Return Postage & Refunds

If you're returning an eligible item because you've changed your mind, return postage costs are your responsibility. If your item is faulty, damaged or incorrect, we'll cover reasonable return postage costs where applicable.

Approved refunds will be issued to your original payment method within the timescales required by law.

We recommend keeping proof of postage until your return has been processed.

Need Help?

If you have any questions or concerns about your order, please get in touch with our customer service team.

We're always happy to help and will do our best to resolve any issues as quickly as possible.